Terms and Conditions

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TERMS AND CONDITIONS

Effective Date: September 6, 2026

Business Name: BrightSide Success LLC

These Terms and Conditions govern your use of brightsidesuccess.com and your purchase or use of coaching, consulting, training, leadership development, career-development, and related professional services provided by BrightSide Success LLC (“BrightSide Success,” “we,” “us,” or “our”).

ACCEPTANCE OF TERMS

By accessing or using this website, purchasing Services, scheduling a session, or entering into a service agreement with BrightSide Success, you acknowledge that you have read and agree to these Terms and Conditions.

If you do not agree to these Terms and Conditions, please do not use the website, schedule a session, purchase Services, or participate in the Services.

Additional terms may be included in a proposal, invoice, service agreement, program description, or other written agreement. If there is a conflict between these Terms and Conditions and a separately signed written agreement, the signed written agreement will control.

SERVICES OFFERED

BrightSide Success provides professional services that may include:

• Executive and leadership coaching
• Career coaching and job-search support
• Résumé and LinkedIn services
• Interview and promotion preparation
• Business and technology consulting
• Leadership-development programs
• Training, workshops, and presentations
• Strategic planning and related professional services

Services are designed to support professional growth, decision-making, leadership development, communication, strategic clarity, and career advancement.

BrightSide Success does not guarantee any specific employment, promotion, compensation, board appointment, business, financial, or professional outcome.

ELIGIBILITY

Individual coaching and career-development Services are available only to individuals who:

• Are 18 years of age or older
• Reside in the United States

By booking a Discovery Call, purchasing Services, or participating in coaching, you confirm that you meet these eligibility requirements.

Corporate consulting, training, speaking, and leadership-development engagements may be subject to separate eligibility requirements and written agreements.

CLIENT RESPONSIBILITIES

Clients agree to:

• Provide accurate and complete information reasonably necessary for the Services
• Participate respectfully and professionally
• Attend scheduled sessions on time
• Complete agreed-upon activities or preparation when applicable
• Make payments according to the applicable payment schedule
• Provide at least 48 hours’ notice when canceling or rescheduling a session
• Use BrightSide Success materials only for their intended personal or internal business purposes
• Take responsibility for their own decisions, actions, and results

The client remains responsible for evaluating all information and deciding whether and how to act on coaching, consulting, or other professional guidance.

SCHEDULING, CANCELLATION, AND RESCHEDULING

48-Hour Notice Requirement

Clients must provide at least 48 hours’ advance notice to cancel or reschedule a coaching, consulting, or other scheduled session.

The 48-hour period means two full days before the scheduled start time.

For example, if a session is scheduled for 2:00 p.m. on Friday, the cancellation or rescheduling request must be received no later than 2:00 p.m. on Wednesday.

A request submitted less than 48 hours before the scheduled start time is considered a late cancellation, even if the request is submitted shortly before the session begins.

How to Provide Notice

Cancellation and rescheduling requests should be submitted through the applicable scheduling system or sent in writing to:

denise@brightsidesuccess.com

The request is effective when it is received by BrightSide Success.

Late Cancellations

A session canceled with less than 48 hours’ notice is nonrefundable and remains payable in full.

If the session was purchased as part of a coaching package or program, the session will be considered used and will be deducted from the remaining sessions.

If the session has not yet been paid for, the full session fee remains due and must be paid before another session may be scheduled.

Missed Sessions

A missed session or failure to attend without notice is considered a no-show.

No-show sessions are nonrefundable and remain payable in full. If the session was included in a package or program, it will be considered used.

Late Arrival

Sessions begin and end at the scheduled times. A client who arrives late may participate during the remaining scheduled time, but the session will not automatically be extended or rescheduled.

Emergencies

BrightSide Success may make an exception for a documented emergency or extraordinary circumstance at its discretion. Granting an exception in one situation does not waive the cancellation policy for future sessions.

Cancellations by BrightSide Success

If BrightSide Success must cancel or reschedule a session, the client may apply the payment to a new date. If the session cannot be rescheduled, BrightSide Success will refund any payment received specifically for the Service that was not provided.

PAYMENT TERMS

Fees

Fees are displayed on the BrightSide Success website, listed on an invoice, or included in the applicable proposal, program description, or service agreement.

Payment Due Before Services

Payment must be received before each coaching session, consulting session, program, workshop, or other scheduled Service begins unless a different payment schedule is included in a written agreement with BrightSide Success.

A session is not considered paid based solely on a promise or notice that payment will be sent. Payment must be received and confirmed by BrightSide Success before the scheduled Service.

Payment Methods

Payments may be made through GoDaddy Payments or Zelle, as directed by BrightSide Success.

Payments made through GoDaddy Payments may be subject to GoDaddy’s payment-processing terms and policies.

Payments made through Zelle are processed through the client’s participating bank, credit union, or financial institution and may be subject to the terms and policies of Zelle and the participating financial institution.

Late or Missed Payments

Failure to make a required payment when due constitutes a breach of the payment terms.

BrightSide Success may immediately postpone or suspend Services when a payment is past due.

If a required payment remains unpaid, BrightSide Success may:

• Cancel upcoming sessions
• Refuse to schedule additional Services
• Suspend access to programs or materials
• Terminate the applicable coaching, consulting, or service agreement
• Pursue payment of amounts lawfully owed

Termination because of nonpayment does not eliminate the client’s responsibility for amounts already due or otherwise owed under the applicable agreement.

REFUND POLICY

Because coaching, consulting, résumé, training, and leadership-development Services are customized to the client, payments are generally nonrefundable once work has begun or a scheduled session falls within the 48-hour cancellation period.

Refunds are not provided for:

• Sessions canceled with less than 48 hours’ notice
• Missed sessions or no-shows
• Completed sessions or Services
• Time already spent preparing customized materials
• Client decisions not to complete a program
• Dissatisfaction based solely on an outcome that was not guaranteed
• Services delayed or interrupted because of nonpayment or failure to provide required information

BrightSide Success may, at its discretion, approve a refund or credit for Services not rendered. Any approved refund will be limited to the amount paid for the specific Service that was not provided.

Nothing in this section limits any refund or cancellation right that cannot legally be waived.

CONFIDENTIALITY AND NON-DISCLOSURE

BrightSide Success will use reasonable care to protect confidential personal, professional, proprietary, or business information shared during a coaching or consulting engagement.

Clients agree not to disclose, reproduce, publish, sell, distribute, or provide BrightSide Success proprietary frameworks, templates, training materials, assessments, strategies, presentations, or other protected materials to another person or organization without prior written permission.

Confidentiality obligations do not apply to information that:

• Was already lawfully known to the receiving party
• Becomes publicly available through no violation of these Terms
• Is received lawfully from another source without a confidentiality obligation
• Is independently developed without using confidential information
• Must be disclosed under applicable law, subpoena, or court order

When legally permitted, a party required to disclose confidential information will provide reasonable notice to the other party before disclosure.

These confidentiality obligations continue after the coaching, consulting, or service relationship ends.

DISCLAIMERS

BrightSide Success provides coaching, consulting, career-development, training, and related professional Services. These Services are not substitutes for:

• Mental-health treatment or therapy
• Medical advice, diagnosis, or treatment
• Legal advice or representation
• Tax advice
• Financial planning or investment advice
• Licensed employment-placement services

Clients should consult an appropriately licensed professional when they need advice in these areas.

Career and Professional Results

Client outcomes depend on many factors, including the client’s participation, decisions, experience, qualifications, effort, market conditions, employer decisions, and circumstances outside BrightSide Success’s control.

BrightSide Success does not guarantee:

• Employment or job offers
• Interviews
• Promotions
• Salary increases or compensation levels
• Board appointments
• Business revenue or profitability
• Specific leadership or professional outcomes

Client Decision-Making

Clients remain solely responsible for their career, employment, business, financial, and personal decisions. BrightSide Success is not responsible for decisions made or actions taken based on coaching, consulting, training, or educational information.

INTELLECTUAL PROPERTY

Unless otherwise stated, all BrightSide Success content and materials are owned by or licensed to BrightSide Success LLC.

Protected materials may include:

• Business names and branding
• Website content
• Coaching frameworks
• Training materials
• Templates and worksheets
• Presentations
• Videos and recordings
• Written materials
• Graphics and designs
• Courses and program content
• Assessments, strategies, and methods

Clients may use materials provided to them for their personal professional development or authorized internal business use.

Clients may not copy, reproduce, modify, publish, sell, distribute, teach, license, upload, or create derivative commercial products from BrightSide Success materials without prior written permission.

RECORDING OF SESSIONS

Clients may not record coaching, consulting, training, or other sessions without prior written permission from BrightSide Success.

If BrightSide Success proposes recording a session, the client will be informed and asked to provide permission before recording begins.

INDEMNIFICATION

To the fullest extent permitted by law, clients agree to indemnify and hold harmless BrightSide Success LLC and its owners, employees, contractors, affiliates, and representatives from claims, liabilities, damages, losses, or reasonable expenses arising from:

• The client’s misuse of the Services or materials
• The client’s violation of these Terms and Conditions
• The client’s violation of another person’s rights
• False, inaccurate, or unauthorized information provided by the client
• Actions taken by the client based on coaching, consulting, training, or educational information

This provision does not require a client to indemnify BrightSide Success for conduct for which indemnification cannot legally be required.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, BrightSide Success LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the website, Services, or materials.

To the fullest extent permitted by law, BrightSide Success’s total liability for a claim related to a specific Service will not exceed the amount the client paid to BrightSide Success for that Service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

TERMINATION OF SERVICES

BrightSide Success may suspend or terminate Services if a client:

• Fails to make a required payment
• Repeatedly cancels or misses scheduled sessions
• Engages in threatening, abusive, discriminatory, or unprofessional conduct
• Misuses BrightSide Success materials or intellectual property
• Violates confidentiality obligations
• Provides materially false or misleading information
• Otherwise materially violates these Terms or an applicable service agreement

The client remains responsible for fees already due at the time Services are suspended or terminated.

Provisions relating to payment obligations, confidentiality, intellectual property, disclaimers, indemnification, limitation of liability, and dispute resolution will continue after termination when applicable.

THIRD-PARTY SERVICES

BrightSide Success may use or provide links to third-party services, including payment processors, scheduling platforms, video-conferencing providers, website services, and other technology providers.

Those third-party services are governed by their own terms and privacy policies. BrightSide Success does not control and is not responsible for the availability, security, content, or practices of third-party services.

GOVERNING LAW AND VENUE

These Terms and Conditions are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

To the extent permitted by law, disputes arising from these Terms or the Services will be resolved in the state or federal courts serving Kane County, Illinois.

Before filing a legal action, the parties agree to make a reasonably good-faith effort to resolve the dispute directly.

SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect.

An invalid or unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable when permitted by law.

WAIVER

A failure by BrightSide Success to enforce a provision of these Terms does not waive the right to enforce that provision later.

An exception made for one client or situation does not create an obligation to make the same exception in the future.

CHANGES TO THESE TERMS

BrightSide Success may update these Terms and Conditions periodically to reflect changes in its Services, business practices, or legal requirements.

The updated Terms will be posted on this website with a revised effective date. Changes will apply prospectively unless otherwise stated or required by law.

Material changes affecting an existing paid engagement may also be communicated directly to the client when appropriate.

CONTACT INFORMATION

Questions regarding these Terms and Conditions may be directed to:

BrightSide Success LLC
Email: denise@brightsidesuccess.com
Website: brightsidesuccess.com