Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
A BETTER APPROACH TO LEADERSHIP DEVELOPMENT
Why the strongest mentoring relationships develop both people
By Denise Lintz, MBA
Founder, BrightSide Success
Good conversation is the starting point, and the learning should influence what each person does next.
Gain insight, perspective, and practical leadership knowledge from one another.
Share your own expertise, experience, and perspective so both people grow.
The strongest mentoring relationships begin with a simple premise: both people have something to learn and something to teach.
Throughout my career, I have seen how much more valuable mentorship becomes when both people enter with curiosity and a willingness to contribute. The experienced leader may bring organizational knowledge and career insight. The person being mentored may bring technical expertise, frontline perspective, and fresh questions.
Both people teach. Both people learn. Both people leave the relationship stronger.
Stephen R. Covey’s Win-Win principle describes the value of seeking mutual benefit. Applied to mentorship, each person contributes knowledge, identifies what they want to learn, and creates value for the other person.
FranklinCovey’s Habit 4: Think Win-Win.
In mentoring, I have found that mutual value becomes much more practical when each person can answer two questions: What do I want to learn? What can I teach?
A UScellular board member introduced me to Win-Win mentorship and gave me a practical way to apply it.
Before beginning a mentoring relationship, each person identifies:
The two people exchange their lists and use them to shape the relationship.
That simple exercise changes the dynamic. Both people know they have value to contribute and greater clarity about what they hope to gain. It also gives the relationship a practical starting point.
Mentorship is often treated as a one-directional transfer of knowledge. The experienced leader talks. The other person listens, takes notes, and follows the advice.
That model can be helpful, but it leaves valuable knowledge untapped.
Experience gives a mentor perspective. It does not make the mentor an expert on everything. The person being mentored may understand an emerging technology, a customer segment, an operational challenge, or an employee experience that the senior leader has never encountered directly.
One person may understand how decisions are made at the executive level. The other may understand how those decisions affect employees, customers, or technical teams. Both perspectives matter.
One of the most overlooked benefits of mentorship is this: leaders learn from the people they mentor.
Brené Brown has written about courage, curiosity, and humility in leadership. Those qualities matter in mentoring too. Curiosity creates room for both people to contribute and grow.

Each person should answer two questions:
A developing leader might want to learn:

That same person might be able to teach:
The executive might want to learn:

Those six topics create an initial mentoring agenda that is specific enough to produce results while leaving room for the relationship to evolve.
I used this approach while mentoring an individual contributor who later became a vice president.
We discussed three things that person wanted to learn from me and three things they could teach me. That gave our conversations purpose as their career grew.
I shared what I had learned about leadership, organizational dynamics, communication, career advancement, and what senior leaders look for when evaluating someone for greater responsibility.
I learned through the relationship, too.
Throughout my career, people I mentored, coached, led, and worked beside taught me about cybersecurity, radio towers, Active Directory, operational processes, customer experiences, and technologies outside my expertise.
Learning from them made me a stronger technology leader. It helped me ask better questions, connect decisions across teams, and recognize expertise that might otherwise have remained invisible.
The person I mentored advanced from individual contributor to vice president. I gained knowledge and perspective that made me a better leader.
That is what Win-Win mentorship looks like.
In Team of Teams, General Stanley McChrystal and his coauthors emphasize the importance of organizations operating as connected networks rather than isolated silos.
Penguin Random House excerpt:
Win-Win mentorship can help create those connections.
When leaders learn across organizational boundaries, information moves more freely and specialized knowledge becomes organizational knowledge.
A cybersecurity professional can help a business leader understand risk. The business leader can help that professional explain risk in financial and operational terms.
An employee can show a leader where a process breaks down. The leader can help explain the organizational constraints surrounding it. Each conversation gives both people a broader view of the business.
Mentoring should produce movement. Good conversation is the starting point, and the learning should influence what each person does next.
After identifying the three things each person wants to learn and teach, turn them into a simple plan.
For every topic, determine:
If someone wants to improve executive communication, the mentor might review an upcoming presentation. The person being mentored can apply the feedback in a real meeting and return with the outcome.
If the mentor wants to understand cybersecurity, the technical professional might explain one current risk, its business impact, and the decision leadership needs to make.
The relationship becomes practical. Learning is applied to real work.
At BrightSide Success, we believe progress needs clarity, action, and accountability. The same is true of mentorship.
Part of my responsibility as a leader has always been telling the story of how amazing my team is.
That cannot happen once a year during performance reviews. Leaders should make their teams’ contributions visible throughout the year.
Mentorship helps leaders discover those contributions. When you take the time to learn from someone, you see more of their capability. You hear how they think. You understand the problems they can solve.
Mentoring can expose expertise and leadership potential that a job title may hide.
That understanding gives leaders better evidence when opportunities arise. You can recommend someone for a stretch assignment, invite them into a strategic conversation, or explain their value during a promotion discussion.
Advice helps someone grow. Advocacy helps make that growth visible.
Strong mentors do both.
Before your next mentoring conversation, complete these two lists.
Three things I want to learn:
1.
2.
3.
Three things I can teach:
1.
2.
3.
Exchange the lists. Look for complementary knowledge, shared interests, and areas where your perspectives differ.
Then choose one learning goal for the next conversation and one action each person will complete.
You do not need to know everything to be a strong leader.
You need to recognize what you know, remain curious about what you do not know, and create space for other people to contribute their expertise.
Every person you mentor has something to learn from you. Every person you mentor also has something to teach you.
When both people understand that from the beginning, mentorship becomes a partnership that builds confidence, expands knowledge, strengthens leadership, and creates career momentum.
That is the BrightSide of Win-Win mentorship.
At BrightSide Success, we help you turn great mentoring ideas into meaningful conversations, stronger relationships, and real growth.
Copyright © 2026 BrightSide Success LLC- All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.